Privacy Policy
At Café Rana Azul we understand and are committed to respecting your privacy, so we recognize that the information you share must have adequate and ethical protection, which is used to process orders and offer a more personalized shopping experience.
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Collection of user information
The user can visit the website without revealing personal information, the information that is collected such as the IP from where they visit us is analyzed for trending and statistical data, but each user remains anonymous unless they voluntarily opt-out.
In some cases, such as when purchasing a product, information such as your name, email address, billing and shipping address, phone number and credit/debit card information is requested, but this information is only used to maintain a record of purchases and is also used to maintain contact with our customers.
Please note that the information you provide is entirely at your own choice, so the lack of information you do not provide will make it difficult for us to process your order.
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Use of information
The data obtained will be kept under strict confidentiality and under no circumstances will be shared to third parties that are not related to Café Rana Azul and will be used for internal purposes to notify you of the status of your order in compliance with your request, announce company information, promotions, recommendations of interest on coffee topics. This helps us to have statistics also for the web design and to make it practical and useful. Persons providing a telephone number will only be contacted for order related issues or general customer service.
On the other hand, if you decide to participate in a contest or other promotion or purchase via telephone, we may need to contact you via email or cell phone to resolve doubts or specific order issues, even if you have not opted not to receive communications, as this guarantees the quality and follow-up of the service.
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Commitment to safety
In relation to our website caferanaazul.com we take care to provide security and privacy when you place an order or enter information to your account because we have a secure server. All of our users’ data is protected against unauthorized access and information is encrypted before it is sent over the Internet. Any questions you may have do not hesitate to contact us via WhatsApp 8394-1010 and get more information or send us an email to info@caferanaazul.com.
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Disclosure of personal data
The user will have at all times the rights of information, rectification and cancellation of data provided for in Law No. 8968, “Protection of Personal Data”, also as a company we are bound to professional secrecy on any information, document or other knowledge being obliged not to make public any data that becomes known on the occasion of execution even after the end of the use of the website. It is forbidden to copy documents or data to third parties, as well as the realization or reproduction by any means to any natural or legal person of the data provided.