{"id":18010,"date":"2024-06-06T16:19:58","date_gmt":"2024-06-06T22:19:58","guid":{"rendered":"https:\/\/caferanaazul.com\/frequently-asked-questions\/"},"modified":"2025-11-24T11:27:20","modified_gmt":"2025-11-24T17:27:20","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/caferanaazul.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18010\" class=\"elementor elementor-18010 elementor-16401\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c580659 e-flex e-con-boxed e-con e-parent\" data-id=\"c580659\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8093149 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"8093149\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have any questions about the products or your purchase please contact us, you are requested to give us your full name and the way you want us to contact you which we will do as soon as possible.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02daabe exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"02daabe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">My Account<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1fa70fd e-flex e-con-boxed e-con e-parent\" data-id=\"1fa70fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc1195a exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-qi_addons_for_elementor_faq\" data-id=\"cc1195a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qi_addons_for_elementor_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-faq qodef-qi-clear qodef-closed qodef-behavior--accordion qodef-layout--simple qodef-style--standard\">\n\t<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow can I create an account?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p><span style=\"color: #000000\">If you are a new customer, go to the<\/span> <a href=\"https:\/\/caferanaazul.com\/en\/my-account\/\">\"My Account\"<\/a> <span style=\"color: #000000\">option located at the top of the screen, then enter the requested information under the Registration section.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow can I log in to my account?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p><span style=\"color: #000000\">If you are already a returning customer, click<\/span> <a href=\"https:\/\/caferanaazul.com\/en\/my-account\/\">\"My Account\"<\/a> <span style=\"color: #000000\">located at the top of the screen and enter your email and password.<\/span><\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow can I recover my password?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p><span style=\"color: #000000\">Go to the<\/span> <a href=\"https:\/\/caferanaazul.com\/en\/my-account\/\">\"My Account\"<\/a> <span style=\"color: #000000\">option and click on<\/span> <a href=\"https:\/\/caferanaazul.com\/en\/my-account\/contrasena-perdida\/\">\"Forgot Password?\"<\/a><\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow can I update my account information?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p><span style=\"color: #000000\">Log in to your account and go to your profile, in the<\/span> <a href=\"https:\/\/caferanaazul.com\/en\/my-account\/editar-cuenta\/\">\"Account Details\"<\/a> <span style=\"color: #000000\">section, you can edit your personal information and shipping address.<\/span><\/p>\t<\/div>\n<\/div>\n<\/div>\n\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How can I create an account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #000000\\\">If you are a new customer, go to the<\\\/span> <a href=\\\"https:\\\/\\\/caferanaazul.com\\\/en\\\/my-account\\\/\\\">\\\"My Account\\\"<\\\/a> <span style=\\\"color: #000000\\\">option located at the top of the screen, then enter the requested information under the Registration section.\\u00a0<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I log in to my account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #000000\\\">If you are already a returning customer, click<\\\/span> <a href=\\\"https:\\\/\\\/caferanaazul.com\\\/en\\\/my-account\\\/\\\">\\\"My Account\\\"<\\\/a> <span style=\\\"color: #000000\\\">located at the top of the screen and enter your email and password.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I recover my password?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #000000\\\">Go to the<\\\/span> <a href=\\\"https:\\\/\\\/caferanaazul.com\\\/en\\\/my-account\\\/\\\">\\\"My Account\\\"<\\\/a> <span style=\\\"color: #000000\\\">option and click on<\\\/span> <a href=\\\"https:\\\/\\\/caferanaazul.com\\\/en\\\/my-account\\\/contrasena-perdida\\\/\\\">\\\"Forgot Password?\\\"<\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I update my account information?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #000000\\\">Log in to your account and go to your profile, in the<\\\/span> <a href=\\\"https:\\\/\\\/caferanaazul.com\\\/en\\\/my-account\\\/editar-cuenta\\\/\\\">\\\"Account Details\\\"<\\\/a> <span style=\\\"color: #000000\\\">section, you can edit your personal information and shipping address.<\\\/span><\\\/p>\"}}]}<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89b2ec1 e-flex e-con-boxed e-con e-parent\" data-id=\"89b2ec1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05f53f1 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"05f53f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Purchases and payments<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27d4baf exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-qi_addons_for_elementor_faq\" data-id=\"27d4baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qi_addons_for_elementor_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-faq qodef-qi-clear qodef-closed qodef-behavior--accordion qodef-layout--simple qodef-style--standard\">\n\t<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow can I make a purchase if it&#039;s my first time?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p><span style=\"color: #000000\">Making a purchase at Caf\u00e9 Rana Azul is simple. Just follow these steps:<\/span><\/p><ol><li><span style=\"color: #000000\">Select the products you want to buy and add them to the cart.<\/span><\/li><li><span style=\"color: #000000\">Click on the cart in the menu bar, and if you have finished shopping, select<\/span> <span style=\"color: #003366\">\"Checkout\"<\/span>.<\/li><li><span style=\"color: #000000\">If it is your first purchase and you haven't logged in, you will need to fill in your billing and shipping information at this step.<\/span><\/li><li><span style=\"color: #000000\">Then proceed with the payment and shipping method.<\/span><\/li><li><span style=\"color: #000000\">After reviewing your information, choose your payment method and complete your purchase.<\/span><\/li><li><span style=\"color: #000000\">If you have problems, you can make the order via<\/span> <span style=\"color: #003366\"><span style=\"color: #000000\">WhatsApp at<\/span> 8394-1010<\/span>, <span style=\"color: #000000\">Monday to Friday from 8:00am to 3:00pm and Saturdays from 8:00am to 12:00pm.<\/span><\/li><\/ol>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tWhat forms of payment are accepted?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<ul><li><span style=\"color: #000000\">Credit or debit card (American Express, Visa or Mastercard).<\/span><\/li><li><span style=\"color: #000000\">Transfers to Banco Nacional and BAC.<\/span><\/li><li><span style=\"color: #000000\">Sinpe mobile at <span style=\"color: #003366\">8394-1010<\/span> in the name of Beneficio Rana Azul.<\/span><\/li><\/ul>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tIs my card number secure on the website?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p><span style=\"color: #000000\">Our web site has a secure server at the time you make a purchase or enter information. All of our users' data is protected against unauthorized access and the information you provide is encrypted before it is sent over the internet. In case you do not want to enter your card, you can send us a message to <span style=\"color: #003366\"><span style=\"color: #000000\">WhatsApp at<\/span> 8394-1010<\/span> to place your order.<\/span><\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow do I know if my purchase was made correctly?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p><span style=\"color: #000000\">Once you complete your purchase on our website, you will receive an<\/span> <span style=\"color: #003366\"><i>\"Order Confirmation\"<\/i><\/span> <span style=\"color: #000000\">email, which will include all important information: order number, product details and price, payment method, shipping information and, if applicable, shipping cost. This email also serves as your purchase receipt. If you do not receive this email within 24 hours, please contact us through our customer service on WhatsApp at<\/span> <span style=\"color: #003366\">8394-1010.<\/span><\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tWhat happens if I don&#039;t receive my order confirmation email?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p><span style=\"color: #000000\">If you do not find your order confirmation email in your inbox, we recommend you to check your <i>spam<\/i> or <i>junk mail<\/i> folders. If you still cannot find it, please contact us at WhatsApp<\/span> <span style=\"color: #003366\">8394-1010<\/span> <span style=\"color: #000000\">or email<\/span> <a href=\"mailto:info@caferanaazul.com\">info@caferanaazul.com<\/a> <span style=\"color: #000000\">for assistance.<\/span><\/p>\t<\/div>\n<\/div>\n<\/div>\n\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How can I make a purchase if it&#039;s my first time?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #000000\\\">Making a purchase at Caf\\u00e9 Rana Azul is simple. Just follow these steps:<\\\/span><\\\/p><ol><li><span style=\\\"color: #000000\\\">Select the products you want to buy and add them to the cart.<\\\/span><\\\/li><li><span style=\\\"color: #000000\\\">Click on the cart in the menu bar, and if you have finished shopping, select<\\\/span> <span style=\\\"color: #003366\\\">\\\"Checkout\\\"<\\\/span>.<\\\/li><li><span style=\\\"color: #000000\\\">If it is your first purchase and you haven't logged in, you will need to fill in your billing and shipping information at this step.<\\\/span><\\\/li><li><span style=\\\"color: #000000\\\">Then proceed with the payment and shipping method.<\\\/span><\\\/li><li><span style=\\\"color: #000000\\\">After reviewing your information, choose your payment method and complete your purchase.<\\\/span><\\\/li><li><span style=\\\"color: #000000\\\">If you have problems, you can make the order via<\\\/span> <span style=\\\"color: #003366\\\"><span style=\\\"color: #000000\\\">WhatsApp at<\\\/span> 8394-1010<\\\/span>, <span style=\\\"color: #000000\\\">Monday to Friday from 8:00am to 3:00pm and Saturdays from 8:00am to 12:00pm.<\\\/span><\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"What forms of payment are accepted?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul><li><span style=\\\"color: #000000\\\">Credit or debit card (American Express, Visa or Mastercard).<\\\/span><\\\/li><li><span style=\\\"color: #000000\\\">Transfers to Banco Nacional and BAC.<\\\/span><\\\/li><li><span style=\\\"color: #000000\\\">Sinpe mobile at <span style=\\\"color: #003366\\\">8394-1010<\\\/span> in the name of Beneficio Rana Azul.<\\\/span><\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"Is my card number secure on the website?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #000000\\\">Our web site has a secure server at the time you make a purchase or enter information. All of our users' data is protected against unauthorized access and the information you provide is encrypted before it is sent over the internet. In case you do not want to enter your card, you can send us a message to <span style=\\\"color: #003366\\\"><span style=\\\"color: #000000\\\">WhatsApp at<\\\/span> 8394-1010<\\\/span> to place your order.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I know if my purchase was made correctly?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #000000\\\">Once you complete your purchase on our website, you will receive an<\\\/span> <span style=\\\"color: #003366\\\"><i>\\\"Order Confirmation\\\"<\\\/i><\\\/span> <span style=\\\"color: #000000\\\">email, which will include all important information: order number, product details and price, payment method, shipping information and, if applicable, shipping cost. This email also serves as your purchase receipt. If you do not receive this email within 24 hours, please contact us through our customer service on WhatsApp at<\\\/span> <span style=\\\"color: #003366\\\">8394-1010.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What happens if I don&#039;t receive my order confirmation email?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #000000\\\">If you do not find your order confirmation email in your inbox, we recommend you to check your <i>spam<\\\/i> or <i>junk mail<\\\/i> folders. If you still cannot find it, please contact us at WhatsApp<\\\/span> <span style=\\\"color: #003366\\\">8394-1010<\\\/span> <span style=\\\"color: #000000\\\">or email<\\\/span> <a href=\\\"mailto:info@caferanaazul.com\\\">info@caferanaazul.com<\\\/a> <span style=\\\"color: #000000\\\">for assistance.<\\\/span><\\\/p>\"}}]}<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13734a1 e-flex e-con-boxed e-con e-parent\" data-id=\"13734a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9424666 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"9424666\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Shipping and costs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f31d4f6 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-qi_addons_for_elementor_faq\" data-id=\"f31d4f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qi_addons_for_elementor_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-faq qodef-qi-clear qodef-closed qodef-behavior--accordion qodef-layout--simple qodef-style--standard\">\n\t<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tDo you ship nationwide?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p><span style=\"color: #000000\">Caf\u00e9 Rana Azul ships throughout Costa Rica via Correos de Costa Rica, and offers free personal deliveries in the Palmichal de Acosta area.<\/span><\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tWhat is the shipping cost?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Shipping for areas within the GAM is \u20a12500 IVAI and areas outside the GAM is \u20a13000 IVAI. For shipments weighing more than one kilo, there is an additional charge of \u20a11500 to any area.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow do I know if my order has been shipped?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p><span style=\"color: #000000\">When your order has been shipped, you will receive an<\/span> <span style=\"color: #003366\"><i>\"Order Shipped Successfully\"<\/i><\/span> <span style=\"color: #000000\">email, which details the estimated delivery date of the order and the tracking number for tracking. In addition, in a separate email, you will receive your electronic invoice.<\/span><\/p><div><span style=\"color: #000000\">If you have further questions about your order or other inquiries, please contact us via WhatsApp at<\/span><span style=\"color: #003366\"> 8394-1010.<\/span><\/div>\t<\/div>\n<\/div>\n<\/div>\n\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do you ship nationwide?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #000000\\\">Caf\\u00e9 Rana Azul ships throughout Costa Rica via Correos de Costa Rica, and offers free personal deliveries in the Palmichal de Acosta area.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the shipping cost?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Shipping for areas within the GAM is \\u20a12500 IVAI and areas outside the GAM is \\u20a13000 IVAI. 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In addition, in a separate email, you will receive your electronic invoice.<\\\/span><\\\/p><div><span style=\\\"color: #000000\\\">If you have further questions about your order or other inquiries, please contact us via WhatsApp at<\\\/span><span style=\\\"color: #003366\\\"> 8394-1010.<\\\/span><\\\/div>\"}}]}<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>If you have any questions about the products or your purchase please contact us, you are requested to give us your full name and the way you want us to&#8230;<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_joinchat":[],"footnotes":""},"class_list":["post-18010","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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